Wapiti Regional Library COVID-19 FAQ

For more information about Wapiti Regional Library’s ongoing response to COVID-19, please visit our COVID-19 Virus webpage.

Q: I received a bill for library materials I had checked out on my account prior to libraries being closed due to COVID-19 in March 2020. What do I do?
A: Don't panic. The items can be returned to your nearest Wapiti Regional Library branch. Returning the items now will help clear charges off of your account.

Q: When can I return materials I had checked out when Libraries closed due to COVID-19 in March 2020?
A: All of Wapiti's branch libraries are open and it's time to return those items now. You may return them to your nearest Wapiti branch library.

Q: How can I know what services my local Wapiti Regional Library branch is currently providing?
A: You may contact your local library or visit our online Branch Directory to determine the level of service each of Wapiti's branch libraries currently provides. (The largest libraries are open during regular hours with a cap on how many patrons can be inside the library at one time. Medium-sized libraries are on a "by appointment" basis, allowing single patrons inside the library for 15 minutes to browse and check out material. The smallest branches, the size of which makes social distancing virtually impossible, offer curbside pickup service.)

Q: Can I now place holds on materials?
A: Yes. You may place holds on materials held province-wide, except for those held by Saskatoon Public Library.

Q: If my local library is still closed, will I be charged overdue fees on my checked out materials?
A:
No. Overdue fines will continue to be waived for the time being. However, we encourage you to return checked out  materials to your nearest open Wapiti branch library.

Q: When Wapiti branch libraries re-open on July 13, 2020, how will I know what level of service my local library will provide?
A: On July 13, 2020, Wapiti will re-open its branch libraries in a three-tiered approach:

  • The largest libraries will be open regular hours with a cap on how many patrons can be inside the library at one time. This limit will help library staff manage required social distancing protocols
  • Medium-sized branches will re-open "by appointment", allowing single patrons into the library for 15 minute visits to browse and check out material
  • The smallest branches in which social distancing won't be possible, will offer curbside service until such time that social distancing protocols have been relaxed.

Call your local library to determine what service will be provided or visit our Branch Directory webpage.

Q: What health and safety protocols can I expect when my library opens?
A: Signage will be posted at every branch library providing health and safety information. Patrons will be asked to follow these strict protocols and regulations to ensure that health and safety guidelines are followed.

Q: Will curbside pickup service still be available at the designated libraries until all libraries re-open on July 13, 2020?
A: Yes, seven of the largest branch libraries will continue curbside pickup services until all libraries re-open on July 13. These libraries are: Hudson Bay, Humboldt, Melfort, Nipawin, Shellbrook, Spiritwood, and Tisdale.

Q: Which libraries will be providing curbside pickup services starting June 15, 2020?
A: Seven Wapiti branch libraries will be starting curbside pickup services on June 15, 2020: Hudson Bay, Humboldt, Melfort, Nipawin, Shellbrook, Spiritwood, and Tisdale.

Q: With curbside pickup services, will I be able to access and place holds on all materials held in all Saskatchewan public libraries?
A: No. Holds are still temporarily suspended province-wide.

Q: When will all of Wapiti's branch re-open to the public?
A: Public libraries are slated to reopen more fully in Phase 4 of the Saskatchewan Government's "Re-Open Saskatchewan: A Plant o Re-open the Provincial Economy." No actual date has been set for the initiation of Phase 4.

Q: Is my local library still open?
A:
All Wapiti Regional Library branch libraries are closed effective Friday, March 20, 2020. Closures are effective until further notice. Please visit our COVID-19 webpage for updates concerning this issue.

Q: Should I return library materials I currently have out?
A: Please hold onto your library materials for now.

Q: Will I be fined for materials I currently have out?
A: No, fines will not accrue during Wapiti Library closures.

Q: What will happen to my holds? Will they still be there?
A:
Yes, your holds will still be on your account record.  The current holds suspension will remain in effect until April 14, at which time libraries will reassess the situation and decide whether it is appropriate to resume this service. Please visit our COVID-19 webpage for updates concerning this issue.

Q: Can I still request and place holds?
A: No. Holds have been temporarily suspended province-wide. Interlibrary loans have also been temporarily suspended.

Q: Where do I access Wapiti Regional Library’s free digital materials such as e-books, e-audiobooks and online material for kids?
A:
Visit our website at www.wapitilibrary.ca . Click on the E-RESOURCES tab to view a list of all Wapiti’s free digital materials. You will need your library card to access these materials.

Q: Is there a limit on how many items I can check out using Wapiti’s digital materials?
A:
Current item limits will continue on hoopla and Library2go (Overdrive), although we are increasing the allowable holds in Library2go to 50 items on hold at a time. Please continue to explore and enjoy all of Wapiti's e-Resources and digital products.

Q: What do I do if my card is blocked because of fines and I can’t use digital, e-Resource materials?
A:
We have remedied this issue and anyone with a library card should be able to access all digital resources regardless of fines or fees on their account.

Q: My card is expired. What do I do?
A: Please email wapiti@wapitilibrary.ca, giving your name, address, phone number, and library card barcode number. We will renew your card for you as soon as possible.

Q: What if I can’t remember my PIN number?
A:
Generally, your PIN number is the last four digits of your phone number associated with your library card account.

Q: Can I still get a library card?
A: You can register for a temporary library card here.

Q: Where can I find information about COVID-19?
A: Wapiti Regional Library will continue to monitor the COVID-19 situation as it unfolds, following guidelines from the Saskatchewan Health Authority and Saskatchewan Ministry of Health.  We will communicate and provide updates via our COVID-19 webpage and social media such as Facebook and Twitter.